Challenging

Conversations

An effective manager will often address a concern quickly and informally.

This requires familiarity with the employers policies and the legal framework combined with well-
developed communication skills and the ability to balance empathy with operational
demands.

A lack of the relevant knowledge or skills can result in a manager not raising a concern –
or mishandling the conversation – such that a situation escalates and becomes more
time consuming and difficult to resolve. Our training brings together the required
knowledge and skills practice to enable participants to have effective, timely
conversations about workplace issues.

Examples of scenarios we have explored on
our programmes:

We can develop new scenarios – or adapt existing ones – depending on your requirements so the training
enables managers to address the issues relevant in your organisation. 
To arrange a no-commitment discussion about this, please contact us